Privacy Policy

Last updated: June 2026

At Emberna, we take your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have over it.

Information We Collect

When you place an order or visit our store, we may collect:

Name, email address, shipping address, and phone number
Payment information (processed securely by Shopify — we never see your full card details)
Browser and device information for analytics and ad optimization
Order history and browsing behavior on our site

How We Use Your Information

To process and fulfill your orders
To send order confirmations and shipping updates
To improve our products and website experience
To show you relevant advertising on platforms like Facebook and Instagram
To comply with legal obligations

Third Parties We Work With

Shopify — our store platform, which handles payment processing and data storage
Meta (Facebook/Instagram) — we use the Meta Pixel to measure ad performance and show relevant ads
DSers / AliExpress — our fulfillment partners who ship your order

Cookies

We use cookies to keep your cart active, remember your preferences, and track site performance. You can disable cookies in your browser settings, though this may affect checkout functionality.

Your Rights

You have the right to access, correct, or delete your personal information at any time. To submit a request, email us at support@emberna.com.

If you are located in the EU/EEA, you have additional rights under GDPR, including the right to data portability and to lodge a complaint with your local data protection authority.

Data Retention

We retain your order data for up to 5 years for accounting and legal compliance purposes. Marketing-related data is retained until you unsubscribe or request deletion.